Granary Support

Granary runs entirely on your device — there are no accounts and no servers — so support works the old-fashioned way: email support@granaryvault.com and a human will get back to you, usually within a couple of business days. It helps to include your iPhone model, your iOS version, and what you were doing when the problem happened. Please don't attach an exported backup unless we ask for it — it contains your full budget in plain text.

Common questions

Where is my data stored?

Only on your device, encrypted at rest. Nothing is uploaded anywhere — see the privacy policy.

How do I back up or move to a new phone?

Settings → Backup & restore exports a JSON file; keep it somewhere safe. On the new phone, import that same file. The export is plain text, so store it carefully.

Granary started fresh after I restored my iPhone?

Restoring from an unencrypted computer backup doesn't carry over the Keychain key that protects Granary's data, so the app can't read it and starts over. If you have a Granary JSON export, import it to get your budget back — and consider using encrypted device backups going forward.

Reminders aren't showing up?

Check that notifications are allowed in iOS Settings → Notifications → Granary, and that the reminders you want are switched on in Granary's Settings tab.